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insight - Machine Learning - # Detecting Delivery Driving in Telematics Auto Insurance

Identifying Delivery Driving Behavior in Telematics Auto Insurance Policies Using a Bayesian Approach


Core Concepts
A Bayesian mixture model approach is used to efficiently identify policyholders who are likely to be engaging in delivery driving activities, by combining imperfect trip-level classifications with a probabilistic policy-level scoring system.
Abstract

The paper presents a two-stage approach to efficiently identify policyholders who may be using their vehicles for commercial delivery purposes, which is not covered under standard personal auto insurance policies.

The first stage involves developing a supervised machine learning model to classify individual trips as either "delivery" or "non-delivery" based on GPS and accelerometer data. However, due to the high false positive rate and imbalanced nature of the data, the trip-level classifications alone are not sufficient to reliably identify delivery drivers.

The second stage introduces a novel Bayesian mixture model approach to aggregate the trip-level classifications at the policyholder level. This model assumes that policyholders can be divided into two groups - a majority group with a low rate of positive trip classifications, and a minority group with a much higher rate. By learning the parameters of this mixture model using Markov Chain Monte Carlo (MCMC) inference, the approach is able to assign a posterior probability of a policyholder belonging to the minority (delivery driving) group, given the observed trip classifications for that policyholder.

This posterior probability is then converted to a priority score, which is used to rank policyholders for manual investigation by underwriters. Over a 1-year trial period, the top 0.9% of policyholders identified by the model were reviewed, and 99.4% of them were confirmed to be correctly identified as engaging in delivery driving activities. This represents a significant improvement in the efficiency of human resource allocation compared to manual searching.

The paper also discusses potential future improvements, such as incorporating newly acquired labeled data to refine the model, and exploring extensions to detect other types of driving behavior of interest to telematics insurers.

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Stats
"The top 0.9% have been reviewed at least once by the underwriters at the time of writing, and of those 99.4% have been confirmed as correctly identified."
Quotes
"An appropriately formed priority score, generated by automated analysis of GPS data, allows underwriters to make more efficient use of their time, improving detection of the behaviour under investigation." "Policyholders with all trips undertaken classified as delivery driving, but only one or two total trips counted, are still ranked lower than those with a lower fraction, but greater total number trips."

Deeper Inquiries

How could the trip-level classification model be further improved by incorporating the newly acquired labeled data from the manual investigations

To enhance the trip-level classification model, the newly acquired labeled data from manual investigations can be leveraged in several ways. Firstly, this data can be used to retrain the existing model, incorporating the additional labeled instances to improve the model's accuracy and generalization. By feeding this new data into the model, it can learn from the confirmed delivery trips and adjust its parameters to better distinguish between delivery and non-delivery driving behaviors. This retraining process can help address any shortcomings or misclassifications that may have been present in the initial model due to the limited training data. Furthermore, the labeled data can be used to fine-tune the model's hyperparameters, such as the prior distributions over the model parameters, based on the observed patterns in the newly labeled instances. This fine-tuning process can lead to a more precise and reliable Bayesian mixture model, better capturing the underlying characteristics of delivery driving behavior. Additionally, the labeled data can be utilized to validate the model's predictions and assess its performance on a larger and more diverse dataset, ensuring its robustness and effectiveness in real-world scenarios.

What other types of driving behavior could this Bayesian mixture model approach be applied to detect, beyond just delivery driving

The Bayesian mixture model approach used in detecting delivery driving behavior can be extended to identify various other types of driving behaviors beyond just delivery driving. Some potential applications of this approach include: Business Use vs. Personal Use: The model can be adapted to differentiate between vehicles used for commercial purposes and those used for personal reasons. By analyzing trip data and classifying driving patterns, insurers can identify policyholders who may be using their vehicles for business activities without appropriate coverage. High-Risk Driving Behaviors: The model can be applied to detect high-risk driving behaviors such as speeding, harsh braking, and erratic driving patterns. By analyzing telematics data and assigning priority scores based on these behaviors, insurers can proactively address risky driving habits and mitigate potential accidents. Unauthorized Vehicle Use: The model can be utilized to identify instances of unauthorized vehicle use, such as lending the vehicle to unlisted drivers or using the vehicle in prohibited areas. By analyzing trip data and classifying unusual driving patterns, insurers can flag policyholders engaging in unauthorized activities. Usage-Based Insurance: The model can be employed in usage-based insurance policies to assess policyholders' driving habits and adjust premiums accordingly. By analyzing driving behavior and assigning priority scores based on risk factors, insurers can offer personalized insurance plans tailored to individual driving patterns.

How could the insights from this work be used to design new telematics-based insurance products that better align coverage with the actual usage of the vehicle

The insights derived from this work can be instrumental in designing new telematics-based insurance products that align coverage more accurately with the actual usage of the vehicle. Some ways in which these insights can be applied include: Personalized Insurance Plans: By utilizing the Bayesian mixture model to analyze driving behaviors and prioritize policyholders for investigation, insurers can offer personalized insurance plans tailored to individual risk profiles. This personalized approach can lead to fairer premiums based on actual driving habits, incentivizing safer driving practices. Risk Mitigation Strategies: The model's ability to detect high-risk driving behaviors can inform insurers about potential risks associated with policyholders. This information can be used to develop targeted risk mitigation strategies, such as offering discounts for safe driving or providing feedback to policyholders on improving their driving habits. Fraud Detection: The model can be utilized to identify fraudulent activities, such as misrepresentation of vehicle usage or unauthorized claims. By analyzing driving patterns and detecting inconsistencies, insurers can flag suspicious behavior and take appropriate actions to prevent fraud. Product Innovation: Insights from the model can inspire the development of innovative insurance products that leverage telematics data to offer enhanced coverage options. For example, pay-as-you-drive policies, where premiums are based on actual mileage and driving behavior, can be designed to provide cost-effective solutions for low-mileage drivers. Overall, the application of the Bayesian approach in telematics-based insurance can revolutionize the insurance industry by promoting transparency, fairness, and risk management based on data-driven insights.
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