Insights on Developing Global Products at McDonald's

Core Concepts

Effective global product development requires the right operating model, mindset, and collaboration among product managers, tech leads, and designers.

Abstract

Standalone Note here
Introduction:

Launching a digital product globally necessitates the right operating model and mindset.
Challenges include technical obstacles and human factors.
Approach at McDonald's:

Spearheaded by Tiffany Podge, focusing on marketer-facing global products.
Emphasized new ways of working for a relaxed launch experience.
Secret Sauce for Success:

Importance of a collaborative triad: product managers, tech leads, and designers.
Traits of a good product manager: maker, panoramic vision, listener, passionate.
Empowering the Triad:

Revolutionizing product development on a global scale through embodying key traits.
PM ensures value proposition remains consistent while guiding the organization forward.
Stakeholder Engagement:

Active listening and trust-building with stakeholders are crucial for success.
Deliberate assessment of configuration value is essential for customer experience.
Overcoming Challenges:

Reshaping organizational mindset is critical in scaling global products.
Encouraging growth mindset fosters genuine innovation and scalability.
Cultivating Growth Mindset:

Tips include promoting experimentation, embracing feedback, and making informed decisions promptly.

Stats

Stats here

Quotes

"Engaging stakeholders...and fostering trust through active listening are indispensable. I cannot emphasize this enough!" - Tiffany Podge
"Drawing from my consumer insights background, I’ve embraced a 'why not' framework." - Tiffany Podge
"Interacting with colleagues who possess a growth mindset is the key to unlocking genuine product innovation and scalability." - Tiffany Podge

Key Insights Distilled From

A product manager’s view on developing a global product at scale

by Global Techn... at medium.com 03-19-2024

https://medium.com/mcdonalds-technical-blog/a-product-managers-view-on-developing-a-global-product-at-scale-344bd90828a4

Deeper Inquiries

How can companies reshape their organizational mindset to better support global product development?

To reshape their organizational mindset for global product development, companies should focus on fostering a culture of innovation and agility. This involves promoting open communication channels where ideas are welcomed from all levels of the organization. Encouraging collaboration between different teams and departments is crucial to break down silos and ensure that everyone is aligned towards common goals. Additionally, leaders should lead by example by embracing a growth mindset themselves and encouraging employees to take calculated risks without fear of failure. Providing opportunities for continuous learning and professional development can also help employees adapt to new challenges in the ever-evolving global market landscape.

What potential drawbacks could arise from promoting a growth mindset in all aspects of decision-making?

While promoting a growth mindset is generally beneficial for fostering innovation and creativity within an organization, there are potential drawbacks that need to be considered. One drawback could be overemphasis on experimentation without proper evaluation or analysis of outcomes, leading to wasted resources on failed initiatives. Another drawback could be creating a culture where failure is celebrated without learning from mistakes or holding individuals accountable for repeated errors. Additionally, constantly pushing employees out of their comfort zones may result in burnout or decreased morale if not managed effectively.

How does embracing failure contribute to fostering a culture of experimentation in product development?

Embracing failure plays a crucial role in fostering a culture of experimentation in product development by shifting the focus from avoiding mistakes to learning from them. When employees feel empowered to take risks and try new approaches without the fear of reprisal for failures, they are more likely to innovate and explore unconventional solutions. Failure provides valuable insights into what works and what doesn't, allowing teams to iterate quickly and make informed decisions based on real-world data rather than assumptions. By normalizing failure as part of the learning process, organizations can create an environment where creativity thrives, leading to breakthrough innovations in product development.