Core Concepts
AI-powered reminders in emails can enhance asynchronous collaborations by helping users remember commitments and tasks, impacting work styles and task management.
Abstract
人々が電子メールのAIパワードリマインダーをどのように活用し、それが非同期コラボレーションにどのように影響を与えるかを明らかにした。多くの参加者は、忘れたタスクや会議の追加リマインダーとしてViva Briefingを価値あるものと見なしていた。一方で、情報が不正確であることや既知であることを示すリマインダーは価値がないと感じていた。さらに、人々が最も忘れやすい作業関連のコミットメントを特定し、それらが重要ではないかつ緊急性が低い場合やアドホックな会議やタスク、少ない努力を必要とするタスクなどが挙げられた。
Stats
Email continues to serve as a central medium for managing collaborations.
Twenty-one years ago, Bellotti et al. proposed TaskMaster with the goal of redesigning the email interface to have explicit task management capabilities.
Reminder systems in the form of alerts provided by virtual assistants fielded by Apple, Google, Amazon, and Microsoft have been deployed widely.
Microsoft’s Viva Daily Briefing Email was an email that was delivered to the user’s email inbox every morning with emails associated with commitments, requests, and follow-ups.
Participants were shown all six interactions and asked how often they interact with the email in that way on a five-point Likert scale.
Research has shown that prospective memory failures negatively affect day-to-day activities.
Several lab-based studies have pursued understanding when our prospective memory fails and why, but little research has been conducted in the workplace.
Prospective memory can be augmented through time-based reminders or cues in the environment.
Research has shown that the retention of prospective memory tasks is impacted by cognitive load required to maintain the task, as well as age.
Quotes
"Reminds me of some tasks that I need to complete that I might have forgotten about."
"I find the briefing email extremely valuable because [it] help [sic] me remain on track with tasks and engagements."
"Often the recommendations it provides of suggested tasks are inaccurate and not helpful."