The article challenges the widespread misconception that hospitality is an unskilled or low-level career choice. The author provides a detailed account of the multitasking, quick-thinking, and extensive knowledge required to excel in a fast-paced hospitality environment, such as a wine bar.
The author describes a typical busy evening shift, highlighting the need to simultaneously attend to various customer requests, maintain situational awareness, and anticipate customer needs. This includes tasks like topping up water, taking drink orders, delivering menus, seating new arrivals, and coordinating with the kitchen staff.
The author argues that the scarcity of genuinely great hospitality workers is a testament to the difficulty of the job, which requires a unique combination of skills and expertise. The author emphasizes that hospitality should be recognized as a legitimate and skilled career path, rather than being dismissed as an unskilled or temporary occupation.
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by Charlie Brow... alle medium.com 04-02-2024
https://medium.com/rooted-publication/hospitality-is-an-incredibly-skilled-career-choice-and-i-dare-you-to-disagree-ccaa614b8ce8Domande più approfondite