Belangrijkste concepten
The author explores diverse documentation usage patterns through log analysis, highlighting the correlation between user characteristics and documentation page visits.
Samenvatting
The study analyzes documentation page-view logs from four cloud services to identify patterns in user behavior. Clustering analysis reveals distinct user groups with varying levels of experience and intent when accessing documentation. The findings suggest that factors like experience, product type, and possible intent influence how users interact with documentation.
Statistieken
Users spend more time on detailed documentation types like Reference or How-to guides if they have high experience levels.
New users tend to browse diverse documentation types while considering API adoption.
Documentation usage patterns differ between application APIs and infrastructural APIs.
Users exhibit a predisposition for specific documentation types over time.
Longer average dwell times are associated with accessing tutorial-based documentation.
Accessing technical information for newcomers is positively linked to subsequent API calls by the same users.