核心概念
Using the "complaint sandwich" effectively.
摘要
The content discusses the art and science of effective complaining, focusing on leveraging the "complaint sandwich" technique to bring about the desired change. It narrates an incident at a small airport store where a customer expresses dissatisfaction over the pricing of chips, highlighting the common scenario of customer complaints in service settings.
統計資料
"Five dollars! Really? Five freaking dollars?" - key complaint from the customer.
引述
"Five dollars! Really? Five freaking dollars?"