
The author emphasizes the importance of attracting, hiring, developing, and retaining talented individuals to ensure their growth and success within the organization.


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Decades of business strategy have urged leaders to concentrate the bulk of their business efforts on the customer experience. While prioritizing customers over employees can drive short-term revenue growth, it will cost companies in long-term employee retention and engagement. The author and colleagues conducted a new study of thousands of employees and executives from around the world and across multiple industries. Using regression analysis, they pinpointed the five most important factors in creating a better employee experience: mutual trust, C-suite accountability, alignment of employee values and company vision, recognizing success, and seamless technology.

5 Factors That Make for a Great Employee Experience

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Key Factors for a Positive Employee Experience
