Privacy Policy

1. Overview

Linnk, Inc. ("Linnk," "we," "us," or "our") provides this Privacy Policy to explain what information we collect, how we use and share it, and the rights and choices you have. This Privacy Policy applies to the Linnk website (https://linnk.ai), apps, browser extensions, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

Account information. When you create a Linnk account, you provide either (a) an email address and password, or (b) authentication information from a third-party identity provider (such as Google or Apple) that you choose to sign in with. You may also provide a display name and preferred language.

Subscription and payment information. If you purchase a paid subscription, you provide billing information (name, billing address, and payment details) to our third-party payment processors (currently Stripe and PayPal). Linnk does not store your full payment card number; our processors handle payment details in accordance with their own privacy policies and applicable security standards.

Content you save. When you use the Service to save, highlight, summarize, translate, transcribe, or otherwise process content (web pages, PDFs, videos, images, or other files), we store that content and its associated metadata — titles, URLs, tags, notes, highlights, and comments — so that we can provide the Service to you.

Customer support communications. When you contact us for support or feedback, we collect the information you share in those communications.

2.2 Information Collected Automatically

Usage and device data. When you use the Service, we automatically collect technical information including your IP address, browser type, device type, operating system, time zone, language preferences, referring and exit pages, and timestamps of your activity. On mobile devices we may also collect the advertising identifier (IDFA on iOS, AAID on Android), which you can reset or limit through your device settings.

Log data. Our servers log standard request information (URL requested, user agent, response code, timestamp) to operate and secure the Service.

Sync data. To provide cross-device sync, we transmit information about the items you save and view so that your library remains consistent across your devices.

2.3 Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to keep you signed in, remember your preferences, measure how the Service is used, and improve our features. You can manage or disable cookies through your browser settings; doing so may limit certain features of the Service.

We use third-party analytics tools to measure traffic and usage trends in aggregate form. These tools collect information sent by your browser or app as part of ordinary requests.

3. How We Use Your Information

We use the information described above to:

• Provide, operate, and maintain the Service, including processing content you save, generating summaries, translations, and transcriptions, and syncing your library across devices;
• Create and manage your account, authenticate you, and process payments;
• Communicate with you about your account, security alerts, service changes, and customer support requests;
• Send you marketing communications about Linnk's products and features, but only with your separate opt-in and with a clear way to unsubscribe from every marketing email;
• Analyze aggregated, de-identified usage data to understand how the Service is used, debug issues, monitor performance, and improve our features;
• Detect and prevent fraud, abuse, and security incidents; and
• Comply with applicable laws and enforce our Terms of Service.

Legal bases (EEA/UK users). Where the GDPR or UK GDPR applies, we process your information under one or more of the following legal bases: (a) performance of a contract with you (to provide the Service); (b) your consent (for marketing communications and non-essential cookies); (c) compliance with a legal obligation; and (d) our legitimate interests in operating, securing, and improving the Service, where those interests are not overridden by your rights.

4. AI and Machine Learning

Linnk uses artificial intelligence and machine learning to power features such as summarization, translation, transcription, optical character recognition, and search.

We do not train our AI models on your content. Content you save, highlight, or create in the Service is used only to provide features to you. Linnk does not use your personal data or your saved content to train or fine-tune its own machine learning models, and Linnk does not sell your content or make it available to third parties for their model training.

Some AI features are delivered through third-party model providers — for example, when generating a summary, translation, or transcription, the content needed to fulfill your request is transmitted to the relevant provider. Those providers process your content under their own terms and privacy policies, which may differ from this Privacy Policy. We select providers that we consider reputable, but we cannot independently verify every detail of how each provider handles data, and practices may change over time. If you do not want your content processed by third-party AI providers, please do not use the features that rely on them.

5. How We Share Your Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We disclose your information only in the following circumstances:

• Service providers. We engage trusted third parties — including cloud hosting providers, payment processors, error and performance monitoring tools, customer support platforms, analytics providers, and email delivery services — to perform functions on our behalf. These providers are contractually required to protect your information and to use it only for the purposes we specify.
• AI model providers. As described in Section 4, we may transmit your content to third-party AI model providers solely to fulfill features you request. Those providers process your content under their own terms and privacy policies.
• Legal and safety. We may disclose information to government authorities, law enforcement, or private parties when we believe in good faith that disclosure is necessary to comply with applicable law, respond to lawful requests, enforce our Terms, protect the rights or safety of Linnk or others, or detect and prevent fraud, abuse, or security incidents.
• Business transfers. If Linnk is involved in a merger, acquisition, reorganization, asset sale, insolvency, or similar transaction, your information may be transferred as part of that transaction, subject to the terms of this Privacy Policy or a materially similar replacement policy. We will notify you of any material change to our privacy practices resulting from such a transfer.
• With your consent. We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information for as long as your account is active and for a limited period afterwards to fulfill the purposes described in this Privacy Policy:

• Uploaded files and generated outputs: files you upload for processing (such as documents, images, or audio for translation, summarization, or transcription) and the outputs the Service generates from them (such as translations, summaries, or transcripts) are retained for approximately 48 hours after processing, then deleted. You may delete them sooner from your account.
• Saved web pages and library metadata: items you save to your Linnk library (URLs, titles, and associated metadata) are retained for the life of your account or until you delete them, whichever is sooner.
• Account data: retained for the life of your account. When you delete your account, we delete or anonymize the associated data within 30 days, except for limited information we must retain (for example, transaction records required by tax or accounting law).
• Backups: copies of deleted data may persist in encrypted backups for up to 90 days, after which they are overwritten in the ordinary backup rotation.
• Log data: retained for up to 90 days for security, debugging, and abuse prevention.
• Support communications: retained for up to 2 years after the support interaction ends.
• Legal and compliance records: retained as required by applicable law.

When information is no longer needed for the purposes for which we collected it, we delete it or render it de-identified.

7. How We Protect Your Information

We use administrative, physical, and electronic safeguards designed to protect your personal information from accidental or unlawful destruction, loss, alteration, disclosure, or access. These measures include encryption in transit (TLS), encryption at rest for account and content data, access controls, and regular security review.

No security program is perfect. While we work hard to protect your information, we cannot guarantee absolute security. If we become aware of a security incident affecting your personal information, we will notify you in accordance with applicable law.

8. International Data Transfers

Linnk is based in the United States, and information we collect is processed in the United States and in other countries where our service providers operate. If you are located in the European Economic Area, the United Kingdom, or Switzerland, your personal information may be transferred to countries that do not provide the same level of data protection as your country of residence.

When we transfer personal information out of the EEA, UK, or Switzerland, we rely on appropriate safeguards, including the European Commission's Standard Contractual Clauses (SCCs) and equivalent UK and Swiss addenda, or other lawful transfer mechanisms. You can request a copy of the transfer mechanism we use by contacting us as described in Section 13.

9. Your Rights and Choices

9.1 Rights available to all users

Regardless of where you live, you can:

• Access, update, or delete your account information from your account settings;
• Export your saved content in supported formats;
• Unsubscribe from marketing emails at any time via the unsubscribe link in each email or by contacting us; and
• Close your account at any time; closure triggers deletion of your personal data in accordance with Section 6.

9.2 EEA, UK, and Swiss users (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have the following rights under applicable law:

• Access: obtain confirmation of whether we process your personal information and a copy of that information;
• Rectification: correct inaccurate or incomplete personal information;
• Erasure: request deletion of your personal information in certain circumstances ("right to be forgotten");
• Restriction: ask us to restrict processing of your personal information in certain circumstances;
• Objection: object to our processing based on our legitimate interests;
• Portability: receive your personal information in a structured, commonly used, machine-readable format, or have it transmitted to another controller;
• Withdraw consent: where we rely on consent, withdraw it at any time without affecting the lawfulness of prior processing; and
• Lodge a complaint: lodge a complaint with your local supervisory authority.

To exercise these rights, contact us using the details in Section 13.

9.3 California users (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), gives you the following rights:

• Right to know: request the categories and specific pieces of personal information we have collected, used, disclosed, and shared about you over the past 12 months;
• Right to delete: request deletion of personal information we have collected from you;
• Right to correct: request correction of inaccurate personal information;
• Right to opt out of sale or sharing: Linnk does not sell personal information, and we do not share personal information for cross-context behavioral advertising. If this ever changes, we will update this Privacy Policy and provide the required opt-out mechanism;
• Right to limit use of sensitive personal information: Linnk does not use sensitive personal information (as defined by the CPRA) for purposes beyond those permitted without the right to limit; and
• Right to non-discrimination: we will not discriminate against you for exercising any of these rights.

To exercise your California rights, contact us using the details in Section 13. We may need to verify your identity before processing your request.

10. Children's Privacy

The Service is not directed to children, and we do not knowingly collect personal information from:

• children under 13 in the United States, or
• children under 16 in the European Economic Area, the United Kingdom, or Switzerland.

If you believe a child under the applicable age has provided us with personal information, please contact us using the details in Section 13 and we will delete such information.

11. Links to Other Websites

The Service may contain links to third-party websites, products, and services that are not operated by Linnk. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party site you visit.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised Privacy Policy with an updated "Last modified" date, and for material changes we will provide additional notice through the Service or by email. Your continued use of the Service after the revised Privacy Policy takes effect constitutes acceptance of the changes.

13. How to Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

Linnk, Inc.
Email: contact@linnk.ai